Trust & FAQ

Straight answers before you apply

No hidden fees. No exclusivity. No obligation to accept every order. Everything you need to know about becoming and operating as a Booked Catering partner.

Getting started

Orders & matching

Money & payments

Menu & fulfillment

Order changes & cancellations

Performance & partner levels

Client relationships

Documents, licensing & insurance

Account & support

Still have a question?

We’d rather answer it before you apply. Contact the Booked Catering Partner Team and we’ll help you determine whether the network is a good fit for your operation.

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Straight answers before you apply

Getting started

Are these leads or actual catering orders?

Does it cost anything to join?

What kinds of businesses can become Booked Catering partners?

How long does it take to apply?

Am I guaranteed to be approved?

Can I apply before I have all of my documents ready?

Is Booked Catering exclusive?

Orders & matching

How are orders matched to my business?

Am I required to accept every order?

What if I’m already booked that day?

Can I choose what size orders I want?

Can I choose what areas I deliver to?

Can I change my capacity or availability later?

Can I temporarily stop receiving new orders?

How many orders will I receive?

Money & payments

How much will I earn per order?

Do I see the customer total and Booked Catering fee?

When do I get paid?

How do I get paid?

Are taxes taken out of my payout?

What happens if a customer disputes a payment?

Menu & fulfillment

Do I use my own menu?

Can I substitute an ingredient or menu item?

Who is responsible for buying the ingredients?

Who is responsible for food safety?

What about allergies and dietary restrictions?

Can I provide full-service catering, staff, or rentals?

Who manages my employees at an event?

Who is responsible for delivery?

Order changes & cancellations

What happens if a client changes the order?

Can the payout change if the order changes?

What happens if the customer cancels?

What if I need to cancel an order I already accepted?

What if something goes wrong during an event?

What happens if a customer complains?

Performance & partner levels

What are Partner Levels?

What determines my Partner Level?

Does declining an order hurt my Partner Level?

Can my Partner Level go down?

Client relationships

Who talks to the client?

Can I contact the customer directly?

What if the customer asks to book directly with me next time?

What if the customer was already one of my clients?

Documents, licensing & insurance

What documents do I need?

What insurance do I need?

What if I don’t have employees?

What happens if my insurance or permit expires?

Do I need a commercial kitchen?

Account & support

How will I know when I receive a new order?

Can more than one person at my company receive notifications?

Where do I manage my orders?

What if I need help with an active event?

Can Booked Catering suspend my account?

Still have a question?