Booked Catering Privacy Policy

The information we collect depends on how you interact with Booked Catering.

A. Account and Contact Information

We may collect:

• name;
• business name;
• job title;
• email address;
• telephone number;
• mailing address;
• login credentials;
• account preferences; and
• authentication information.

B. Business Information

Partner applicants and Partners may provide information about their operations, including:

• company name;
• business type;
• business address;
• website;
• business logo;
• service area;
• delivery radius;
• operating days and hours;
• kitchen capabilities;
• catering capacity;
• guest-count limits;
• meal periods;
• service styles;
• staffing capabilities;
• rental capabilities;
• equipment capabilities;
• lead-time requirements; and
• other operational information.

C. Compliance Information and Documents

We may collect or process information related to:

• health permits;
• business licenses;
• insurance certificates;
• insurance coverage;
• expiration dates;
• tax documentation;
• food-service credentials;
• compliance status; and
• other documentation needed to qualify or maintain a Partner account.

Some documents may contain personal information relating to business owners, employees, insurance holders, or other individuals.

D. Order Information

When you participate in catering orders, we may collect information such as:

• order history;
• accepted and declined orders;
• event dates;
• locations;
• guest counts;
• menus;
• order revisions;
• service requirements;
• Partner payouts;
• customer feedback;
• cancellations;
• fulfillment information;
• delivery or arrival information;
• communications concerning an order; and
• other information necessary to administer catering services.

E. Partner Performance Information

We may collect and generate information regarding Partner performance, including:

• completed orders;
• acceptance history;
• completion rate;
• response time;
• on-time performance;
• customer ratings;
• customer complaints;
• Partner level;
• cancellation history;
• compliance status; and
• other measures related to marketplace quality and reliability.

F. Payment and Tax Information

To administer Partner payouts, we or our payment providers may collect or process:

• payout account information;
• banking information;
• tax identification information;
• taxpayer forms;
• payment history;
• payout status; and
• related financial information.

Where possible, sensitive payment information may be collected directly by our payment-processing provider rather than stored directly by Booked Catering.

G. Communications

We may collect communications you send to or receive from us, including:

• emails;
• support requests;
• SMS messages;
• platform messages;
• feedback;
• application correspondence; and
• records of customer or Partner support interactions.

H. Website and Device Information

When you use our website or platform, we may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• links clicked;
• access times;
• referring pages;
• approximate location derived from IP address;
• account activity;
• session information;
• error logs; and
• similar technical information.

I. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• keep users signed in;
• maintain preferences;
• secure accounts;
• understand website usage;
• diagnose technical problems;
• measure performance;
• prevent fraud; and
• improve our services.

Where required, we will provide choices concerning non-essential cookies or similar technologies.

We may collect information:

Directly From You

For example when you:

• create an account;
• complete an application;
• update your profile;
• upload a document;
• accept or decline an order;
• contact support;
• provide payout information; or
• change notification settings.

Automatically

Certain technical and usage information may be collected automatically when you access our website or Partner platform.

From Customers

When a catering order is created, Booked Catering may receive information needed to match and manage the order.

From Service Providers

We may receive information from vendors that support functions such as:

• authentication;
• payment processing;
• communications;
• fraud prevention;
• hosting;
• analytics; or
• document processing.

From Public or Business Sources

We may obtain publicly available or business information when reasonably necessary to verify or supplement Partner information.

We may use personal information to:

Operate Booked Catering

Including to:

• create accounts;
• review Partner applications;
• qualify Partners;
• operate the Partner portal;
• match Partners with orders;
• administer accepted orders;
• manage order changes;
• provide support; and
• process Partner payouts.

Determine Order Eligibility

We may use information such as:

• service area;
• kitchen capacity;
• availability;
• guest capacity;
• staffing;
• service type;
• compliance status; and
• Partner performance

to determine which catering opportunities may be appropriate for a Partner.

Communicate With You

We may communicate about:

• new catering opportunities;
• order deadlines;
• revisions;
• accepted orders;
• payments;
• compliance documents;
• account security;
• application status;
• support; and
• important changes to our services.

Improve Booked Catering

We may use information to:

• analyze platform usage;
• improve order matching;
• develop new features;
• understand Partner needs;
• troubleshoot problems;
• measure marketplace performance; and
• improve our menus and operational systems.

Maintain Safety and Integrity

We may use information to:

• detect fraud;
• protect accounts;
• investigate complaints;
• enforce our agreements;
• prevent misuse;
• verify compliance; and
• protect customers, Partners, Booked Catering, and others.

Comply With Legal Obligations

We may process information where reasonably necessary to comply with:

• tax obligations;
• legal process;
• regulatory requirements;
• recordkeeping requirements; and
• other applicable laws.

We may disclose personal information in the following circumstances.

Service Providers

We may use vendors that provide services such as:

• website hosting;
• cloud storage;
• authentication;
• payment processing;
• email delivery;
• SMS delivery;
• customer support;
• data analytics;
• security;
• document storage; and
• other infrastructure.

These providers may process information as necessary to provide their services to us.

Customers and Catering Participants

Information may be disclosed when reasonably necessary to coordinate or fulfill a catering order.

For example, customer and Partner contact information may be exchanged when operationally necessary for:

• delivery;
• venue access;
• setup;
• onsite coordination;
• emergency communication; or
• order fulfillment.

We aim to limit disclosure to information reasonably necessary for the applicable purpose.

Payment and Financial Providers

We may share information with payment processors, banks, tax-reporting providers, and other financial-service providers as necessary to administer payments and payouts.

Insurance, Compliance and Verification Providers

Information may be disclosed where reasonably necessary to verify:

• insurance;
• permits;
• licenses;
• business credentials;
• identity; or
• other qualification requirements.

Professional Advisors

We may disclose information to lawyers, accountants, insurers, auditors, consultants, and other professional advisors where reasonably necessary.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with law;
• respond to lawful requests;
• protect rights or property;
• investigate fraud;
• prevent harm;
• protect users or the public; or
• enforce our agreements.

Business Transactions

If Booked Catering is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

Booked Catering does not knowingly sell personal information in exchange for money.

Certain analytics, advertising, or tracking technologies, if used, may constitute a “sale” or “sharing” of personal information under particular state privacy laws even where no money is exchanged.

If Booked Catering engages in activity considered a sale or sharing under applicable law, we will provide any legally required notices and opt-out mechanisms.

Where applicable, we will recognize legally required browser-based opt-out preference signals, such as Global Privacy Control.

Partners may select how they wish to receive operational notifications.

These communications may include:

• new order opportunities;
• order revisions;
• reminders;
• accepted-order updates;
• payment notices;
• compliance reminders; and
• account-security messages.

You may modify notification preferences through the Partner platform where available.

For optional SMS programs, message frequency may vary and carrier message or data rates may apply.

Instructions for stopping applicable SMS messages will be provided where required.

Disabling certain communications may make it more difficult to receive time-sensitive order information.

We may continue sending communications that are necessary for account security, legal compliance, or administration of an active order where permitted by law.

Partners may review or update many categories of information through the Partner portal, including:

• contact information;
• business information;
• notification preferences;
• service area;
• capabilities;
• availability; and
• other profile details.

Certain historical order, payment, compliance, or transaction records may not be editable where Booked Catering must preserve an accurate business record.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to:

• provide our services;
• maintain business and transaction records;
• comply with tax and accounting obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud;
• maintain safety;
• comply with legal requirements; and
• protect legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it subject to applicable law.

Booked Catering uses administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no internet service, storage system, or transmission method can be guaranteed to be completely secure.

Partners are responsible for protecting their account credentials and should notify Booked Catering promptly if they believe an account has been compromised.

Booked Catering may integrate with or link to third-party services.

Examples may include:

• authentication providers;
• payment processors;
• mapping services;
• communications providers; and
• other business tools.

Those third parties may process information under their own privacy policies and terms.

Booked Catering is not responsible for independent third-party privacy practices that are outside our control.

California residents may have additional rights under California privacy law where those laws apply to Booked Catering and the relevant information.

Depending on applicable law, these rights may include the right to request:

Access / Know

Information regarding personal information Booked Catering has collected, including certain categories, sources, purposes, disclosures, and specific pieces of information.

Correction

Correction of inaccurate personal information.

Deletion

Deletion of certain personal information, subject to legal exceptions.

Opt Out of Sale or Sharing

Where Booked Catering sells or shares personal information as those terms are defined by applicable California law, California residents may have the right to opt out.

Limit Certain Uses of Sensitive Personal Information

Where applicable, California residents may have rights relating to particular uses or disclosures of sensitive personal information.

Non-Discrimination

Booked Catering will not unlawfully discriminate against an individual for exercising applicable privacy rights.

To submit an applicable California privacy request, contact:

Email: privacy@bookedcatering.com

We may need to verify identity before completing certain requests.

Authorized agents may submit requests where permitted by law and subject to applicable verification requirements.

Residents of other states may have privacy rights under applicable state law.

Depending on the jurisdiction and our legal obligations, these may include rights to:

• access;
• correct;
• delete;
• obtain a copy of personal data;
• opt out of certain targeted advertising;
• opt out of certain sales of personal data; or
• appeal a privacy-request decision.

Requests may be sent to:

Email: privacy@bookedcatering.com

We will process valid requests in accordance with applicable law.

Browsers and devices may provide privacy signals or settings.

Because industry approaches to “Do Not Track” signals vary, our response may depend on the technology involved and applicable law.

Where Booked Catering is legally required to recognize an opt-out preference signal, we will do so.

Booked Catering is a business and catering platform intended for adults and commercial food-service operators.

Our services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through Partner registration.

If we learn that we have improperly collected information from a child, we will take appropriate steps consistent with applicable law.

Booked Catering is currently designed primarily for users in the United States unless we state otherwise.

If you access our services from another jurisdiction, information may be processed in the United States or other locations where our service providers operate.

Additional privacy terms may be provided if Booked Catering expands into jurisdictions requiring them.

We may update this Privacy Policy to reflect:

• changes to our services;
• new technologies;
• new legal requirements; or
• changes to our information practices.

When we make changes, we will update the Last Updated date above.

If a change is material, we may provide additional notice through the website, Partner portal, email, or another appropriate method.

For questions about this Privacy Policy or Booked Catering’s privacy practices, contact:

Email: privacy@bookedcatering.com
Partner support: partners@bookedcatering.com